The Marlin Alliance, Inc. is seeking a Mid-Level Computer Systems Analyst within a commutable distance from Kittery, ME. This individual will be responsible for providing exceptional technical support and assistance to non-IT users, troubleshooting and resolving a wide range of hardware, software, and application-related issues. This position supports our Navy customer and offers exceptional upside potential.

Established in 2002, The Marlin Alliance is seeking to hire highly skilled individuals to support mission critical projects within the Navy. We are looking for motivated individuals to lead and support digital transformation, data science and analytics, and automation projects for variety of Navy clients. Individuals must be able to function in a fast-paced work environment and able to adapt quickly to rapidly changing requirements and technologies. Using your comprehensive knowledge of various technologies, you will design, develop, and implement solutions to support Navy mission owners in their digital transformation journey.

Primary Responsibilities:

Serve as the primary point of contact for end-users, providing Tier 1 and Tier 2 help desk support.

Diagnose and resolve technical issues related to computer systems, software applications, and peripherals.

Assist users with installation, configuration, and troubleshooting of various applications and software.

Document and track support requests, ensuring timely resolution and follow-up.

Collaborate with other IT teams and vendors to escalate and resolve complex issues.

Maintain up-to-date knowledge of hardware, software, and applications used within the organization.

Provide training and guidance to end-users on the effective use of computer systems and applications.

Contribute to the development and maintenance of support documentation and knowledge base.

Qualifications and Requirements:

Minimum of 3 years of experience in a related information technology (IT) role, with a focus on user support and help desk operations.

Proven experience in providing Tier 1 and Tier 2 help desk support, assisting non-IT users with applications.

Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Proficiency in various operating systems (e.g., Windows, macOS, Linux) and common office productivity software (e.g., Microsoft Office, Google Workspace).

Familiarity with remote support tools and ticketing systems.

Ability to work independently and as part of a team in a fast-paced environment.

Strong customer service orientation and a commitment to providing exceptional user support.

Preferred Qualifications:

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional).

Experience with scripting languages (e.g., PowerShell, Bash) for automation tasks.

Knowledge of IT service management frameworks (e.g., ITIL).

Familiarity with virtualization technologies (e.g., VMware, Hyper-V).

Job Classification:

Associate I

$80,000 - $125,000

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities